HiveCRM Premium is a WordPress CRM plugin. Make sure your WordPress site meets the requirements below before installing it.
Requirements #
HiveCRM Premium requires:
- WordPress: 6.0 or later
- PHP: 7.4 or later
- WooCommerce: not required. HiveCRM works standalone; WooCommerce is only used optionally, to route Services & Packages checkout through an existing WooCommerce store.
Install HiveCRM From a ZIP File #
Because HiveCRM Premium is a commercially licensed plugin, it is not listed in the free WordPress.org plugin directory — install it from the ZIP file downloaded from your Hive Plugins account.
- Log in to your WordPress dashboard.
- Go to Plugins → Add New.
- Click Upload Plugin.
- Select the
hive-crm.zipfile you downloaded from your Hive Plugins account. - Click Install Now.
- Click Activate Plugin when installation finishes.
You can also install it manually through a hosting file manager or FTP by extracting the ZIP and uploading the hive-crm folder to wp-content/plugins/, then activating Hive CRM Premium from Plugins.
After Activation #
Once activated, a Hive CRM item appears in your WordPress admin sidebar. Opening it loads the HiveCRM dashboard.
Before creating any CRM data, activate your commercial license key — see License Activation. Until a valid license is activated, HiveCRM runs in read-only mode: existing data (if any) is visible, but creating, editing, or deleting records is disabled.
First-Time Setup Checklist #
After activating the plugin and your license, we recommend:
- Open Settings → General and fill in your Company & Business Profile (name, email, phone, address). This information appears on client-facing estimates, invoices, and portal pages.
- Review the Feature & Module Matrix on the same screen and disable any CRM modules you don’t plan to use.
- Open Settings → Team & Staff and add any additional staff members who need access.
- Configure the modules relevant to your workflow — Lead Settings, Deal Pipelines, Estimates & Invoices, and Payment Gateways are the most common starting points.
Troubleshooting #
HiveCRM cannot be activated #
Check that WordPress is 6.0 or later and PHP is 7.4 or later.
The Hive CRM menu does not appear after installation #
Confirm that the plugin folder is located inside wp-content/plugins/hive-crm and that Hive CRM Premium is activated from Plugins. If you see a plugin folder named HiveCRM (capitalized, no hyphen) with no effect, remove it — it is not a valid installation.
The CRM loads, but I can’t create or save anything #
This means your license is not active. Go to Settings → Plugin License and activate your commercial license key — see License Activation.
