Hive Mail > Settings > Tracking & Privacy decides what Hive Mail records about email opens and clicks and, if you switch it on, about site visitors. You need Manage settings. Cards appear and disappear as you change Visitor tracking and Consent, before you save. The save bar shows Discard changes and Save changes; if a value is refused, a box titled Nothing was saved says why. Read what marketing intelligence records before turning visitor tracking on.
| Setting | What it does | Default |
|---|---|---|
| Open tracking (card Email tracking) | Track opens per contact, Anonymous (counts only, no contact or IP) or Off. Some mail apps load the picture on their own, so opens are a guide | Track opens per contact |
| Click tracking | Track clicks per contact, Anonymous (counts only) or Off (Email tracking) | Track clicks per contact |
| System log level (card System log) | Debug (everything), Info, Warning (problems only) or Error (failures only). Read the log in Settings: Tools | Warning |
| Keep system logs for (days) | Older lines are deleted daily; 1 to 365 | 30 |
| Visitor tracking (card Visitors on your site) | Off (nothing is recorded), Anonymous (no cookie, no IP stored, a new daily code) or Full (a first-party cookie links visits across days) | Off |
| Consent (Full only) | Wait for consent (recommended) or Track straight away: I have a valid consent mechanism elsewhere, or my visitors need none | Wait for consent |
See Turn on visitor tracking. The card Cookie banners and other tools (Full mode, or when a consent tool is found) shows what Hive Mail found: Use Hive Mail with a cookie-consent plugin.
Consent banner and design #
Shown only in Full mode with Wait for consent. Every field is explained in The consent banner.
| Setting | What it does | Default |
|---|---|---|
| Show Hive Mail's consent banner | Shows the built-in banner (covers Hive Mail only) | Off |
| If your site already has a cookie-consent tool | Show my banner only when no other tool is found (recommended), I use another cookie-consent tool: never show Hive Mail's banner or Always show Hive Mail's banner, even beside another tool | Recommended |
| Banner title | Up to 60 characters | Cookie for visit statistics |
| Banner text | Up to 400 characters; {site} is your site name |
A ready text |
| Accept button, Decline button | Up to 30 characters each | Accept, Decline |
| Privacy policy address | Address or path; empty uses the WordPress privacy page | Empty |
| Show a small "Privacy choices" button after the visitor answers | If off, add a link to #hivemail-consent |
On |
| Position | Bottom left or Bottom right | Bottom left |
| Colours | Match the visitor's device (light or dark), Light, Dark, Custom colours | Match the device |
| Background, Text, Accept button, Accept button text, Decline button, Decline button text | Custom colours only, #rrggbb |
#ffffff, #111827, #5539fb, #ffffff, #4b5563, #ffffff |
| Corner roundness (px), Width (px) | 0 to 24; 280 to 520 | 12; 380 |
| Font | Use my site's font or Plain system font | Site font |
What is recorded, left out, buying interest, storage #
Shown in Anonymous or Full mode (Pages that show buying interest in Full only).
| Setting | What it does | Default |
|---|---|---|
| Respect "Do Not Track" and Global Privacy Control | Browsers sending either signal are not tracked (details) | On |
| Record clicks on links to other sites | Keeps host and path, without the query string | Off |
| Record file downloads | Records clicks on download links (pdf, zip, doc, xls, ppt, csv, mp3, mp4, dmg, exe, apk and others, or any link with download) |
Off |
| Do not track logged-in people with these roles | Tick list of roles | Administrator |
| Do not track these addresses | One per line, up to 50; end with * for everything starting with it |
/wp-admin* and /wp-login.php |
| Do not track order confirmation and receipt pages | WooCommerce and Easy Digital Downloads order pages | On |
| Do not track account, password and sign-up pages | Pages whose addresses can hold a name, order number or key | On |
| Pages that show buying interest | Once a day, a recognised contact viewing one gets +1 engagement (score). One per line, up to 50, * allowed; product and download pages always count |
/pricing |
| Trusted proxies | Addresses or ranges (for example 10.0.0.0/8), up to 50, that may supply the visitor address in X-Forwarded-For. Empty means the header is never read. The address is never stored |
127.0.0.1 and ::1 |
| Keep visit details for (days) | Older visits, pages and events, and visitors not seen for 13 months, are deleted daily; 7 to 365 | 90 |
Settings apply to new visits from the moment you save. While tracking is on, WordPress's Privacy Policy Guide gets a section Hive Mail visitor tracking. Hive Mail limits requests to 120 a minute per browser (filter hivemail_tracking_rate_limit). On a multisite network the cookie is hm_vid_ plus the site number.
Warning: Full mode can link browsing to a named contact. Decide how you will tell visitors and ask for consent before switching it on.
Next: Settings: Compliance, Visitor tracking shows nothing.
This is information, not legal advice.
