Runs & Logs shows each person's journey through your flows. A flow report shows the totals. Finished runs and their logs are kept for 30 days, then deleted by the daily clean-up.
Runs & Logs #
Go to Automation > Runs & Logs.
- State tabs: All, In the flow (includes waiting runs), Finished, Left at a goal, Stopped, Failed. Failed means a step raised an error; Stopped means stopped by hand or with the flow.
- A flow drop-down ("Every flow") and, when you came from a contact's profile, a chip with that person's email (click its x to show everyone).
- Columns: Person, Flow, Step (where they are, or where it ended), State, Entered, and Next step or end (the date of the next step, "When it happens, at the latest {date}" for an event wait, or when it ended). 25 runs per page.
To find one person, use Runs & logs in the Automations card on their profile.
Read a run #
Click a row to open Run details: the person (a link to the contact), the flow (a link to the canvas), a state badge, and for open runs Stop this run. Facts show Started, Now at, Next step (for an event wait it reads "When it happens, at the latest {date}") or Ended, and Flow version. What happened is a timeline, oldest first, with the step name, the event (Entered the flow, Done, Waiting, Went on, Goal reached, Skipped, Error, Finished, Reached the end), a badge for the way out (Yes, No, A, B, Met, Not met), the message and the time. The log keeps a run's first 200 lines.
Typical messages: Queued "{subject}"., Added {tag}., Waiting 3 days., It happened., The time ran out., Not sent: the email no longer exists., Stopped by hand., End of the path.
The same view opens from the people drawer on the canvas ({n} in this flow, the pill on a step, See who, or More > Who is in this flow). The drawer has In the flow, Finished and All tabs; stopped and failed runs show only under All. A tag such as "· v2" marks runs on an earlier version of the flow.
Tip: When someone says "I never got the email", open their run. The log shows whether the email was queued or skipped, with the reason.
Flow reports #
Open one from Automation > Flows (row menu Report) or the Report button on the canvas. It refreshes every 30 seconds while the flow is On and covers people who entered in the last 30 days plus everyone in the flow now.
| Number | Meaning |
|---|---|
| Entered | People who entered in the window. |
| In the flow now | With "{n} waiting". |
| Finished | Runs that reached the end. |
| Did not finish | With "{n} stopped · {n} failed". |
| Completion rate | Finished out of entered. |
Cards below:
- People per day: Entered and Finished per day, in the site's timezone.
- Steps: Step, Reached, Here now, and for email steps Sent, Opened and Clicked with rates (the share of that step's emails).
- Emails this flow sent: Sent, Opened and Clicked for all email steps together.
- Attributed revenue: when a shop is active. See Reports and revenue attribution.
Opened and Clicked count emails, not people: an email opened five times counts once.
The Entered and Finished numbers on the Flows list come from stored runs too, so they can go down over time.
Next: Re-entry, existing contacts, and editing a live flow, The sending log.
