Does Hive Mail send email itself? It queues each email and hands it to WordPress, so your SMTP plugin carries it. You can also choose the Mailgun or SendGrid API in Settings > Sending. See How Hive Mail sends email.
Is there a limit on contacts, emails or automations? Hive Mail sets no quota. Your host or sending service sets how many emails you can send. Choose the pace in Settings > Sending > Sending speed.
Why do my emails go to spam? Usually a free-mail From address, missing SPF, DKIM or DMARC records, or mail sent by a plain web server. See Is my site ready to send email?.
Why did my test email arrive but my campaign did not go out? The test skips the queue; a campaign needs the scheduler. See Emails are not sending.
In which timezone is a campaign scheduled? The site's timezone, set in WordPress under Settings > General. See Scheduled sending and cron.
Do I need WooCommerce or Easy Digital Downloads? No. The shop screens, triggers and reports appear only when one of them is active.
Can I move over from Mail Mint or FluentCRM? Yes, and nothing in the other plugin is changed. See Move over from another plugin and Migrate from FluentCRM.
Do I have to rebuild the forms I already use? No. Choose Connect a form: Hive Mail reads Fluent Forms, WPForms, Contact Form 7, Gravity Forms and Elementor forms without changing them. See How to connect a form you already use.
Why is an imported person Pending, or why can I not add an address? Pending: you did not tick the permission box (Import errors). Cannot add: the address may be on the suppression list (Bounces, complaints and the suppression list).
Is visitor tracking on by default? No. You switch it on in Settings > Tracking & Privacy, and Do Not Track and Global Privacy Control browsers are not tracked by default. You are responsible for your privacy policy and for consent. See Turn on visitor tracking.
Does Hive Mail send my visitors' data to another server?
The tracker talks only to your own site and stores data in your database (tables starting hm_). A CAPTCHA, email or AI service gets data only if you set it up. The license check contacts the store: see Activate and manage your license.
Are opens and clicks tracked? Yes by default, per contact; make it anonymous or switch it off in Settings > Tracking & Privacy. Treat open numbers as a guide. See Email tracking: opens and clicks.
Can I export or erase a person's data, and what if I delete the plugin? Yes, with WordPress's Export Personal Data and Erase Personal Data (Privacy tools). Deleting the plugin removes data only if Delete all Hive Mail data when the plugin is deleted is on (Uninstalling).
Is there an API, and does it send a webhook for each event?
There is a REST API at /wp-json/hivemail/v1 (keys are WordPress application passwords). Webhooks are incoming (start a flow) and bounce webhooks only. See Incoming webhooks, bounce webhooks and API keys.
This is information, not legal advice.
Next: Emails are not sending.
